Yes, absolutely. TheBank is designed with bank level security features such as:

i. For logins, you have to enter your 4 numeric number as a personal password

ii. If your device supports fingerprint authentication, you may also use the fingerprint stored to access TheBank.

You simply need to:

I. Tap on Scan QR to activate the QR Code scanner

II. Verify the payment details

III. Scan the QR Code

IV. Enter amount payable

Both people need to have the app. Two ways to do this.

A) The person sending/paying the money will need to:

I. Scan the receiver personalised QR codes which are unique to the individual

II. Enter the amount they wishes to pay/send.

B) The receiver can create a QR code via Request

I. Enter the Amount

II. Generate QR code to receive the funds

III. The payer will scan said QR code using the app.

I. To add money or top up your wallet simply click the add money icon.

II. You will have options to linked bank account or select debit or credit card.

III. Enter the correct amount you would like to add.

IV. Once successfully submitted the top up will happen automatically.

The recipient will receive an SMS alert to download the TheBank app instantly. The funds will be automatically credited into his/her TheBank wallet once he/she successfully registers.

Can’t find the answer you are looking for? Feel free to email us at support@gozendit.com

This is a direct deposit option. The funds deposited will be available in your TheBank Account immediately.

To initiate a transfer to your contacts on your mobile phone, follow the steps bellow:

I. Click on the Pay in your TheBank account, chose the recipient’s country from the drop-down menu, the mobile phone from contact list you want to send the money to.

II. Enter the Amount you wish to send.

III. If cross border payment you will see the amount you would like the recipient to receive in the Recipient amount field.

IV. Enter the reasons for the payment.

V. A page with your transaction details will now appear on the screen. In order to finalize the transfer, click on Confirm and send.

VI. Done.

To access TheBank account download app from Apple app store or Google store, you will be asked to enter your email address or phone number along with your password and some other personal details to verify your account.

Both people need to have the app. Two ways to do this.

A) The person sending/paying the money will need to:

I. Scan the receiver personalised QR codes which are unique to the individual

II. Enter the amount they wishes to pay/send.

B) The receiver can create a QR code via Request

I. Enter the Amount

II. Generate QR code to receive the funds

III. The payer will scan said QR code using the app.Yes, you Scan and Pay at merchants who accept TheBank QR code.

Just look out for TheBank logos and QR code.

Simply scan the merchant Static QR code, you will be prompted to enter the amount payable. You can also scan the Dynamic QR code to make payment. Note that with this option you will not need to enter amount payable.

Once the payment has been made, both the sender and the receiver will receive a receipt that the payment was successful.Yes, you Scan and Pay at merchants who accept TheBank QR code.

Just look out for TheBank logos and QR code.

Simply scan the merchant Static QR code, you will be prompted to enter the amount payable. You can also scan the Dynamic QR code to make payment. Note that with this option you will not need to enter amount payable.

Once the payment has been made, both the sender and the receiver will receive a receipt that the payment was successful.

The funds will be automatically credited back to the original sender’s after 3 calendar days.